SHIPPING & DELIVERY
Thank you for choosing Healthlighten. We carefully prepare and ship every sauna to ensure a safe and smooth delivery experience.:
Shipping Destination: We have warehouses in both the western and eastern parts of the United States. If a product is in stock at a warehouse, we’ll ship it directly from there. For products that are out of stock, we’ll ship them directly from the factory.
Shipping Method: Free Shipping ;Ocean freight followed by truck delivery.（Every order includes Free Curbside Delivery to your driveway or accessible curbside location. Your sauna will arrive securely packaged on a reinforced wooden pallet.）
Order Processing Time: 1-2 business days
Production Time: 20-25 business days
Delivery Time: 20-35 business days
Estimated total time from order placement to delivery is approximately 40–55 business days, depending on the product, inventory status, production schedule, shipping route, and delivery location.
Some products may be delivered sooner if they are already in stock.（Estimated Transit & Delivery: 20–35 business days）
Please note that in case of natural disasters, holidays, bad weather, or other unforeseen circumstances, there may be a slight delay in delivery. We appreciate your understanding and patience during these exceptional circumstances.
Upon shipment, we will provide you with a tracking number to track your order. Please be aware that there are no additional taxes or fees associated with your order.
Address Modification: If you need to modify your shipping address after placing the order, please contact our customer service within one week to make the necessary changes.
Shipping Cost
Free shipping is included for eligible delivery locations within our available service area.
There are no additional shipping charges for eligible standard deliveries. If special delivery equipment or services are required because of site or address conditions, additional costs may apply.
Damaged or Missing Items
We carefully package every sauna with protective materials to help prevent damage during transportation.
Please inspect the shipment upon delivery. If you notice visible damage or missing items:
Please note the damage or missing items on the delivery receipt before signing, if possible.
Take clear photos of the packaging, crate, and affected parts.
Contact us within 24 hours of delivery.
We will review the information and work with you to provide the appropriate replacement parts or solution.
For concealed damage discovered after delivery, please contact us as soon as possible after discovery and provide photos and supporting information.
Failure to report damage or missing items promptly may affect our ability to file a claim with the carrier and may result in additional replacement or shipping costs.
Failure to contact us within 24 hours may result in applicable fees for restocking or replacement, as well as any shipping charges as per the logistics company's bill.
If you want to track your order please visit the following link: https://www.healthlighten.com/apps/parcelpanel
CONTACT INFO
Email: sale@healthlighten.com
Support: Monday to Saturday, 9:00 AM to 6:00 PM